Girl Gut Privacy Policy

Girl Gut is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

Who We Are

Girl Gut is a women's gut health and nutrition service founded by Nutritionist Ashleigh Bott (BHSc). Our business address is 1 Twenty First Avenue, Palm Beach QLD. Our website is located at www.girlgut.com.au.

What Personal Information We Collect

We may collect the following types of personal information:

• Contact and identity information. Name, email address, phone number, and billing address.
• Health information. Details about your health, symptoms, menstrual cycle, medical history, and dietary needs that you share with us during consultations or when completing intake forms. This is sensitive information under the Privacy Act and is handled with the highest level of care.
• Payment information. Billing details required to process payments. Card details are processed securely through Stripe and are not stored by Girl Gut. Bank transfer details are used solely for the purpose of processing your payment.
• Website usage information. Information collected automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This may be collected through cookies and analytics tools embedded in our website platform.

How We Collect Your Information

We collect personal information in the following ways:

• When you sign up for a subscription plan or purchase an eBook
• When you book a consultation or wellness event
• When you complete an intake form or health questionnaire
• When you contact us by email or through our website contact form
• When you subscribe to our mailing list
• Automatically through our website platform and analytics tools

Why We Collect Your Information

We use your personal information to:

• Provide and personalise our nutrition services and programs
• Process payments and manage your subscription or purchases
• Communicate with you about your program, appointments, and health progress
• Send you updates, educational content, and promotional information (where you have opted in)
• Improve our website and services
• Comply with legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

How We Store and Protect Your Information

Your personal information is stored securely using our website platform and associated tools. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Health information shared during consultations is treated as sensitive information and is stored and handled with additional care in line with our obligations under the Privacy Act.

While we take all reasonable steps to protect your information, no method of data transmission or storage is completely secure. We encourage you to contact us immediately if you have any concerns about the security of your information.

Third Parties

We may share your personal information with trusted third parties in the following circumstances:

• Payment processors. Stripe processes card payments on our behalf. Stripe's privacy policy governs how your payment information is handled. We do not store card details.
• Website platform. Our website is hosted on a third-party platform which may collect and process data in accordance with its own privacy policy.
• Service providers. We may share information with other service providers who assist us in operating our business, on the condition that they handle your information in accordance with applicable privacy laws.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies to improve your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

Marketing Communications

If you have opted in to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will remove you from our mailing list promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The current version will always be available on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

Girl Gut
1 Twenty First Avenue, Palm Beach QLD
hello@girlgut.com.au

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.